Refund policy

REFUND POLICY

(Part of General Term Of Sale)

- Return of prints | Right of Withdrawal
(Droit de rétractation)

The prints are made in compliance with the highest standards of quality digital printing through reference partners of the author of the photographs, certified partners and guaranteed for quality and professionalism. However, it may happen that any inconvenience at the time of shipment, defective product, damaged or does not correspond to what was expected, is the cause of a return of the ordered print; In this case, the customer has 14 working days from the date of receipt of the purchased prints to exercise the right of withdrawal according to French law and that can be exercised only if the print is perfectly intact in all its parts (except material defect caused by a third party.) and not used.

If an ordered Product does not correspond to the order as a mistake of the Author (e.g. photo subject or size as from the confirmation of purchase) or if there are defects related to the Product itself, the Customer has the right of withdrawal. The Customer informs the Author of the non-conformity of the article. He must return it in its original packaging.  In this case it will be the Author who bears both the return costs incurred by the Customer and those related to the delivery of the new shipment.

- Error of purchase by the customer
Art Prints here proposed are not in stock; each one is realized on a customer request. They are a “unique work of art”. If the Customer changes his or her mind after the order, the right of withdrawal provided for in Article L121-20 of the Consumer Code cannot be exercised by the Customer, in accordance with Article L121-20-2 of the Consumer Code. Anyway, the customer has 5 (five) days to request the replacement without incurring penalties (no refund) and paying only the shipping costs to send the print to the author - in perfect condition -  and to receive in replacement the one requested by him. In case of receipt of a damaged package or an Art Print not in conformity with its original state, the Author may refuse the package, any exchange or refund.

- Disputes
The parties agree that these conditions of sale are subject to French law. In case of dispute, Customer and Author undertake to seek a friendly solution. Otherwise, the case will be brought before the competent court in Paris.